Return, Exchange & Cancellation Policy

At Holyheaden, every piece is produced in limited quantities, with many items made-to-order or released as pre-orders. By placing an order on our website, you agree to the terms outlined below.

Order Cancellation

• Once an order has been placed, it cannot be cancelled under any circumstances.

• This applies to all orders, including pre-orders, made-to-order items, and in-stock products.

• Orders enter processing immediately after placement, and cancellation requests cannot be accommodated.

Returns & Exchanges

Customer-Initiated Requests

We do not offer returns or exchanges in cases where the issue is not caused by us, including but not limited to:

• Incorrect size selected by the customer

• Change of mind after purchase

• Product not meeting personal expectations

• Ordering the wrong item

Please ensure you review size charts, product descriptions, and images carefully before placing your order.

Issues From Our Side (Holyheaden)

If there is a genuine issue caused by us, such as:

• Incorrect item shipped

• Manufacturing defect

• Product damaged during transit

• Parcel lost or confirmed undelivered by the courier

We will assist you appropriately by offering one of the following, depending on the situation:

• Replacement / reshipment

• Store credits

• Alternative product of equivalent value

Each case is reviewed individually to ensure a fair resolution.

Shipping Costs for Returns / Exchanges

• If a return or exchange is approved, all shipping costs must be borne by the customer.

• This includes return shipping, re-shipping, customs duties, taxes, or any additional courier charges.

• Shipping fees are non-refundable.

Refunds

• We do not issue refunds to the original payment method.

• Any approved refund will be issued only in the form of store credits, which:

  • Have no expiry

  • Can be used on any future purchase

  • Are non-transferable

Pre-Orders & Delays

• Pre-order items have estimated dispatch timelines mentioned on the product page.

• While we aim to meet all timelines, there may be foreseen or unforeseen delays due to:

  • Production schedules

  • Customs clearance

  • Courier or logistics issues

  • External factors beyond our control

Such delays do not qualify for cancellations, refunds, or chargebacks.

Final Note

Holyheaden reserves the right to:

• Refuse returns or exchanges that do not meet the above conditions

• Make the final decision in any dispute-related matter

For any assistance, please contact us at holyheadenglobal@gmail.com and our team will be happy to help.